FAQ
Straight answers
The questions maintenance teams actually ask before choosing a CMMS.
What is Reliabilytics?+
Reliabilytics is an AI-powered CMMS (computerised maintenance management system) built for automated operations — warehouses, factories, food plants, airports and more. Its signature capability is reading your OEM equipment manuals with AI and building your entire preventive-maintenance programme automatically.
How long does setup take?+
Hours, not months. Bulk-import assets from CSV, then upload your OEM manuals — the AI extracts service intervals, procedures and parts into live PM schedules. Most teams onboard 100 assets in an afternoon. Traditional CMMS implementations stall at exactly this step; removing it is the point.
How accurate is the AI manual extraction?+
Every extraction is presented as a reviewable schedule with a confidence score before anything goes live — you approve tasks with one click and can edit any line. The AI reads intervals, procedures, torque specs, lubricants and part numbers from multi-hundred-page PDFs, including large scanned documents.
What does Reliabilytics cost?+
Two plans. The Free trial is a single-user test drive — 1 site, 10 assets, just you (no team seats or assignable engineers) and 10 work orders a month, with no AI predictions — enough to explore the platform, not to run a live operation. Standard (priced per user per month in GBP, with EUR and USD billing available) is the full CMMS: AI document extraction, predictive analytics, the AI assistant, API access, unlimited sites, assets, work orders and team seats, plus unlimited free fault reporters so your whole floor can report issues without ever consuming a paid seat. No credit card needed to start the trial, and you can upgrade any time from Settings → Billing. See the pricing section on our homepage for current figures.
Do I need to buy IoT sensors to use condition monitoring?+
No. Condition monitoring accepts data from three sources: affordable bolt-on sensors (vibration/temperature from around £45 per point), telemetry your PLCs, drives and SCADA already produce, or manual readings. Many customers start by streaming existing equipment data at zero hardware cost.
Can floor staff report faults without a licence?+
Yes — unlimited, free. Operators scan a QR code on the machine and submit a fault report in seconds with no login. Reports land in a triage queue where maintenance converts them into prioritised work orders.
How does Reliabilytics handle safety and compliance?+
Statutory checks — e-stop tests, guard interlocks, isolation (LOTO) audits, lifting-equipment examinations — are registered once with their frequency, then generate highlighted Safety work orders automatically as they come due. Every completion is timestamped with evidence, and audit packs export in one click.
Does it integrate with our finance system?+
Yes. Spare-parts purchase orders, parts spend and cost-per-asset sync with Oracle NetSuite, QuickBooks, Xero, Sage, Microsoft Dynamics 365 and SAP. Notifications integrate with Microsoft Teams and Slack, and Standard includes API access for anything custom.
Is our data secure?+
Data is hosted on enterprise cloud infrastructure with encryption in transit and at rest, role-based access control, and GDPR-compliant handling for UK/EU customers. Your manuals and maintenance records remain your data.
What equipment does it support?+
Anything with an OEM manual. It is strongest where it was born — warehouse automation (pallet shuttles, conveyors, sortation, AS/RS, palletisers, AMRs) — and used across manufacturing, food & beverage, automotive, pharmaceutical, aviation and utilities.
Can I try it before buying?+
Two ways: the live demo (the full product with sample data, no signup) and the Free trial on your own data — no credit card, no time limit. The most convincing test is uploading one of your own equipment manuals and watching the schedule build itself.
How is Reliabilytics different from MaintainX, Limble or Fiix?+
Three ways. First, AI manual extraction: competitors give you an empty system to fill in; Reliabilytics fills it from your manuals. Second, depth in automated equipment: templates, fault patterns and monitoring for intralogistics and production automation. Third, honest operational reporting: completion rates, preventive-vs-reactive and availability — not vanity savings figures.